Privacy Policy

Effective Date: July 2, 2025

At Beyond Cold, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website (https://beyondcold.com), make a purchase, or interact with our services. By using our site, you agree to the practices described below. We comply with applicable laws, including the General Data Protection Regulation (GDPR) for EU residents.

Information We Collect

When You Make a Purchase

When you buy a product (e.g., Acrylic or Inflatable Systems), we collect:

• Personal Information: Name, billing address, shipping address, email address, and phone number provided during checkout.
• Payment Information: Processed securely through our payment provider. We do not store your credit card details.

Customer Accounts

If you create a customer account, we store:

• Profile Information: Name, email, billing/shipping addresses, and order history.
• Login Data: Username and encrypted password. You can view, edit, or delete your account details at any time (except your username) via your account dashboard.

Product Reviews

If you submit a product review, we collect:

• Review Data: Name, email address, and review content. Your name and review may be displayed publicly on the product page.
• Optional Data: IP address and browser user agent to detect spam, retained temporarily.

Cookies and Tracking

We use cookies to enhance your experience and comply with GDPR cookie consent requirements:

• Essential Cookies: Enable core functionality, such as cart management and checkout in WooCommerce. These expire after your session or up to 2 days if you select “Remember Me” during login.
• Analytics Cookies: Collect anonymized data (e.g., pages visited, browser type) via Google Analytics and/or Meta Pixel to improve our site. These may persist for up to 1 year.
• Temporary Cookies: A temporary cookie checks if your browser accepts cookies. It contains no personal data and is deleted when you close your browser.
• Consent: EU visitors will see a cookie consent popup to opt in or out of non-essential cookies, per GDPR.

You can manage cookie preferences through your browser settings or our consent popup.

Embedded Content

Our site may include embedded content (e.g., YouTube videos or images). These third-party platforms may use cookies or track your interaction if you’re logged into their services. Review their privacy policies (e.g., YouTube at https://policies.google.com/privacy, Meta at https://www.facebook.com/privacy/policy).

Contact Forms

If you contact us via our support form or email (support@beyondcold.com), we collect your name, email address, and any information you provide to respond to your inquiry.

How We Use Your Data

We use your information to:

• Process and fulfill orders, including shipping and payment processing.
• Manage customer accounts and display order history.
• Publish and moderate product reviews.
• Improve our website and services through anonymized analytics (Google Analytics, Meta Pixel).
• Respond to support inquiries.
• Comply with legal obligations, such as tax or fraud prevention.

Who We Share Your Data With

We share data only as necessary:

• Payment Processors: Beyond Cold processes payments securely.
• Shipping Providers: Your shipping address is shared with carriers to deliver orders.
• Analytics Providers: Anonymized data is shared with Google Analytics and/or Meta Pixel for site performance analysis.
• Spam Protection: Contact form or review submissions may be checked by automated spam detection services.
• Legal Requirements: We may disclose data if required by law or to protect our rights.

How Long We Retain Your Data

• Purchase and Account Data: Retained for 7 years to comply with tax and legal requirements.
• Product Reviews: Retained indefinitely to display on product pages, unless you request deletion.
• Contact Form Data: Kept for 1 year to ensure follow-up support.
• Cookies: Essential cookies expire after your session or up to 2 days (login); analytics cookies may last up to 1 year.

Your Data Rights

You have the right to:

• Access: Request a copy of your personal data.
• Correct: Update inaccurate information via your account or by contacting us.
• Delete: Request deletion of your data, except for information we must retain for legal or administrative purposes.
• Data Portability: Request an exported file of your data (GDPR).
• Object: Opt out of analytics tracking or non-essential cookies.
• Restrict Processing: Request limited use of your data (GDPR).

To exercise these rights, contact us at support@beyondcold.com or (865) 450-8323. EU residents may also contact our Data Protection Officer at the same email or file a complaint with a supervisory authority.

Where Your Data Is Sent

• Payment Processing: Payment data is sent to Payment Processor.
• Analytics: Anonymized data may be sent to Google Analytics or Meta Pixel.
• Spam Protection: Form submissions may be checked by automated services.
• International Transfers: For EU customers, data may be transferred to the U.S. under GDPR-compliant safeguards (e.g., Standard Contractual Clauses).

Security

We use industry-standard encryption (e.g., SSL) to protect your data during transmission. Customer account passwords are encrypted. While we strive to protect your data, no online system is 100% secure.

Contact Us

For questions about this Privacy Policy or your data, contact:

• Email: support@beyondcold.com
• Phone: (865) 450-8323
• Website: https://beyondcold.com

We may update this Privacy Policy as needed. Changes will be posted on this page with an updated effective date.